Wrexham residents will soon begin receiving Council Tax payment reminders by text message and email, as Wrexham County Borough Council introduces a new approach to communicating with residents who have missed payments.
From 12 November 2026, the Council will begin issuing reminders digitally, marking a change from its previous system, which relied solely on letters sent through the post.
The new system is intended to make it easier and quicker for residents to receive important payment reminders, while helping the Council administer outstanding Council Tax accounts more efficiently.
How will the new reminders work?
Residents who have missed a Council Tax payment may receive a bilingual text message in Welsh and English.
Genuine text messages will appear under the contact’s name CBSW WCBC, the bilingual abbreviation for Wrexham County Borough Council.
Messages will address residents by name and explain that they have an outstanding matter with the Council, directing them to a link where they can access further information.
After following the link, residents will be asked to confirm their identity by entering their full postcode. The page will display the Council’s logo and, once verified, provide details of the outstanding Council Tax instalment, including the amount owed and the property address.
Residents will then be given options to pay online or use the automated telephone payment service.
The messages will also include information about setting up a Direct Debit and accessing Council Tax discounts and exemptions.
What about email reminders?
Council Tax reminder emails will be sent from:
**noreply@email.wrexham.gov.uk**
Emails will also be bilingual, with Welsh and English sections clearly identified.
They will include the resident’s name, Council Tax reference number and outstanding balance, alongside information explaining that unpaid instalments could be subject to recovery action.
Residents will be encouraged to make a payment to bring their account up to date.
The emails will also provide payment information, including the option to call the automated payment line on 0300 333 6500.
Council issues advice over potential scams
With the introduction of digital reminders, the Council is also urging residents to remain vigilant and make sure messages are genuine.
Wrexham Council has confirmed that its reminders will never ask residents to provide their bank details.
Anyone who receives a message they are unsure about is advised not to click any links included in it.
Instead, residents should visit the Council’s official website independently and use the payment options provided there.
Those who believe they owe Council Tax can make a payment or contact the Council to discuss difficulties they may be experiencing.
Residents can contact the Council Tax team on 01978 298992 and should have their Council Tax reference number available.
Those who have a Council Tax account through MyAccount can also sign in and check the ‘Payments’ section to see whether any balance remains outstanding.
The Council has also confirmed that residents can disregard a reminder if they have made a payment within the previous 72 hours.
Council says new system will simplify communications
Councillor Mark Pritchard, Leader of Wrexham Council, acknowledged that the change could initially take some getting used to.
He said:
“Of course, we’re aware that such significant changes in our public-facing communication systems regarding such important matters like Council Tax can seem daunting at first.
“But I’m convinced the new system, once embedded, will enable the Council to give a reminder to customers who have missed their instalment in a manner which is then easy to understand and more suitable in the digital age.
“If customers respond to the messaging this would avoid them receiving more formal reminders, these will only be sent to customers where we hold contact details.
“In a digital age in the 21st Century, it’s important to move with the times whilst creating systems which are reflective of the people we serve and robust to the challenges we face.
“If anyone has any issues with the new system, our teams are available to help, and I’d encourage people to get in touch with us if they have any problems.”
Residents reminded not to rely on monthly reminders
Despite the introduction of the new system, the Council has stressed that residents should not rely on receiving a monthly reminder before making their Council Tax payments.
Residents remain responsible for ensuring their instalments are paid on time, as missed payments can lead to further recovery action.
The changes are due to come into effect on 12 November 2026.
