You can report any urgent issues (flooding, storm damage, fallen trees etc) to the council on the following numbers:
- (24hrs) 01978 298989
- Housing repairs for council tenants (24hrs) 01978 298993. You can also email wrexhamemergency@deltawellbeing.org.uk for out of hours only.
Please only phone if it’s urgent – for other issues, please help us by reporting issues online:
Any issues with power-outages can be reported by calling 105 (Powercut 105 is a free service that will put you through to your local network operator for help and support).
Any emergencies with sewage overflowing from drains can be reported to Welsh Water on 0800 085 3968.
Remember that if there’s an immediate threat to life during any adverse weather event, you should always call 999.
Tips for power cuts – from Scottish Power
- Have the national 105 emergency helpline on hand – it’s best to keep this on the fridge or saved in the contacts on your mobile phone. Report any power cuts immediately.
- Store a battery or wind-up torch – leave this somewhere you can access easily so you can use the torch to check on the fuse box and make your way around the house safely.
- Beware of fallen power lines – power lines may have fallen so beware of this when venturing out of your home. Always treat them as live and report them right away by calling 105.
- Keep your mobile charged – having your mobile phone charged means you can call for support if needed. It’s also worth having an analogue phone as this doesn’t run off the main electricity supply.
- Keep the heat in – if your power does go out, your heating might not work so keep extra blankets nearby and close window shutters, blinds, or curtains to help keep the heat in.
Remember: If there are cables on or near the ground, please keep clear of them. These may still be live and able to conduct electricity through damp ground or metallic objects.
If they are in roads or on footpaths, firstly dial 999, please stay on site if you can, tell the police and help keep passers-by well away.
