You can now make a card payment over the phone if you want to continue to have your green garden waste bin emptied from August 31. To do so, please call the contact centre on 01978 298989.
We expect to be able to accept online payments shortly. We will let you know through our social media channels and this news blog when this becomes available.
As we were in lockdown it was decided that we would continue to empty all garden waste bins from April as the Household Recycling Centres had to close due to the restrictions about non-essential travel, but the paid for collections now start on Monday, August 31.
The charge is the same as before – £25 per green garden waste bin per-year. Anyone who has not signed up by August 31 will no longer have their garden waste bin(s) emptied.
No matter how mild your symptoms are, you should get a test for Coronavirus
If you’ve already paid, you don’t need to do anything
If you already paid for the garden waste service earlier in the year you don’t need to do anything…you will receive a full 12 months service until August 31, 2021.
Darren Williams, Chief Officer Environment and Technical, said: “Having confirmed the new start date of August 31, we’re now able to accept new payments from anyone who hasn’t already signed up for the service. Anyone who wishes to do so should call 01978 298989 to make a card payment.
“We will also be able to accept online payments soon and will let you know when this is available. We’ve managed to keep the charge as low as possible, £25 per garden waste bin per year, which is less than many other authorities in England and Wales. If you paid for the service earlier in the year you will automatically receive a full 12-months service from the new start date.”
I don’t want to have a garden waste bin anymore
If this is the case we’ll pick it up. You can visit MyAccount and either login or sign up to ask for it to be taken away. We’ll collect it, but it won’t be straight away so please be patient. If in the future you change your mind and wish to pay to have a green bin emptied you will have to buy a new bin if you’ve already sent yours back.
I don’t want to pay but want to keep my garden waste bin
That’s fine. You can keep hold of it for the future but we won’t empty it. If you do decide to pay for your green bin to be emptied in the future you also won’t have to pay for a new green bin.
We hope you will continue to have your garden waste bin emptied by us as we want to see Wrexham’s recycling rates continue to increase year on year, but times are really hard and we understand if you don’t wish to pay for this service.
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