Updates have been delivered to the HM Revenue and Customs (HMRC) app, giving access to most services on the platform in Welsh for the first time.
From Self Assessment to Pay As You Earn, the majority of resources on the app can now be used in Welsh following upgrades rolled out in the last few weeks.
The HMRC App has been used by more than four million people, helping customers find out information about their tax, National Insurance, tax credits and more.
Lee Jones, Head of Welsh Language Services, HMRC, said, “We want as many people as possible to be able to use the HMRC app and to support the Welsh language needs of our customers.
“HMRC’s Welsh Language Unit in Cardiff worked tremendously hard, together with digital colleagues across the UK to deliver this project.
“We are extremely proud that the HMRC app is now available in Welsh.”
To use the HMRC app in Welsh, users simply need to click on the settings “gear” icon in the top right corner and scroll down to the “language” section where Welsh can be toggled on. On each page that is available in Welsh, a “CYM” icon will appear in the top right corner. Touching that icon will convert words displayed into Welsh. “ENG” will then appear in the top right corner on the Welsh screen and touching that will change the page to English.
As well as the app, HMRC supports Welsh speaking customers in other ways. The department’s Welsh Language Customer Services team in Porthmadog and our Welsh language VAT & Excise helpline in Cardiff delivers advice on a wide range of tax issues to customers who wish to communicate with HMRC in Welsh.
The Welsh Language Unit provides written translation services for HMRC and also co-ordinates and gives advice on all of HMRC’s Welsh language requirements.
There are also colleagues and Welsh speakers throughout HMRC who support Welsh language customer services and debt recovery.
