IMPORTANT UPDATE
Whirlpool is to issue a FULL PRODUCT RECALL of all unmodified tumble dryers from consumers’ homes.
It’s understood that this applies to as many as 800,000 Hotpoint, Indesit, Creda, Swan and Proline tumble dryers manufactured between April 2004 – September 2015 that haven’t received any modification. This follows intervention by Office for Product Safety and Standards, where, on June 4, OPSS notified Whirlpool of their intention to serve a Recall notice.
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Under the recall, consumers with an unmodified affected tumble dryer will be entitled to a new replacement machine, which will be delivered, installed and the old one removed, at no cost.
A refund based on product age or a modification will be available to consumers who do not want to take up the offer of a replacement dryer.
Whirlpool have also agreed to a number of actions, which include commitments to:
• Deliver a customer outreach campaign with a wide range of publicity of the product recall from July 22
• Guarantee no charges for delivery, installation and removal of machines
• Improve the identification of and outreach to vulnerable customers and provide OPSS with timely reporting of progress made in the product recall
Recall covers all models of vented and condensing tumble dryers produced between April 1, 2004 and September 30, 2015 and sold in the UK under the Hotpoint, Indesit, Creda, Proline and Swan brands WITH THE EXCEPTION OF those which have been modified or replaced in accordance with the agreement between Whirlpool UK Appliances LTS and Peterborough Council of September 2015.
Consumers can contact the Whirlpool Helpline on 0800 151 0905 for more information or visit the Whirlpool website for a full list of affected machines. This list is also available on productrecall.campaign.gov.uk
If you want to complain or get any advice about goods or services you have bought please contact Citizens Advice Consumer Services on 03454 040506
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