As has been reported, the Wrexham music festival has been postponed for a second time. The event is now planned to take place in May 2023. The event organisers have stated that ticketholders can either use their tickets for next year’s event or get a full refund.
If you have tickets for this or any other cancelled or postponed event, here’s some useful consumer advice from Wrexham CBC Trading Standards
Your legal rights are that if you bought your ticket from an official seller, you can get a refund if the organiser cancels, moves or reschedules the event. You can however, chose to keep your ticket on the promise of the rearranged event. If you have opted for a refund and the refund is not forthcoming, you can report the matter to Trading Standards by contacting the Citizens Advice Consumer Service on 0808 223 1133 or 0808 223 1144 for a Welsh-speaking advisor. You can also report the matter using an online form.
