Wrexham Council will close most of its office buildings between Christmas and New Year – although critical services will continue to run.
Many councils across Wales and the rest of the UK scale down services over the festive period due to low demand and the cost of keeping buildings open.
This year the council will close its offices at Lambpit Street, Crown Buildings and Ruthin Road around midday on Wednesday, December 24. The buildings will remain closed until Friday, January 2.
By closing these buildings the council will make some efficiencies in gas and electricity costs.
Our critical services will continue to operate. These include housing repairs and support, highways and environment emergency response teams, and certain social care services – although some will be scaled down.
Customer services
Contact Wrexham (our face-to-face service based in Wrexham Library) will close at 12pm on Wednesday, December 24 and will reopen on Friday, January 2.
Here are the opening / closing times for our telephone contact centre (01978 292000):
- Wednesday, December 24 – closes at 12pm
- Thursday, December 25 (Christmas Day) – closed
- Friday, December 26 (Boxing Day) – closed
- Monday, December 29 – 9am-4pm
- Tuesday, December 30 – 9am-4pm
- Wednesday, December 31 – 9am-4pm
- Thursday, January 1 (New Year’s Day) – closed
- Friday, January 2 – normal opening hours
Remember – you can access council services 24/7 online.
Housing
All housing estate offices will close from 12pm on Wednesday, December 24 until Friday, January 2.
You can report housing issues to the council on the following numbers:
- Housing repairs (24hrs) – call 01978 298993. You can also email wrexhamemergency@deltawellbeing.org.uk for out-of-hours only.
- Homelessness – you can call our Housing Options team (24hrs) on 01978 292947.
Social care
Between 12pm on Wednesday, December 24 and 8.30am on Friday, January 2 social care will be providing an emergency critical service only.
Between 8.30am and 5pm on December 29, 30 and 31, for urgent matters in respect of children’s social care, call 01978 292039. For urgent matters (including hospital discharges) in respect of adults’ social care, call 01978 292066.
At all other times, contact the Emergency Duty Team on 03450 533116.
All services will resume on Friday, January 2.
Registrations
Guildhall will be open for pre-booked death registration appointments only.
Waste collections
Bin collections will take place over the Christmas period, although there will be some changes to schedules.
Household Recycling Centres
All household recycling centres will be open every day except Christmas Day. The sites are managed by FCC Environment.
Please take proof that you live in the county borough (such as a utility bill with your address on it).
The sites are for Wrexham residents only. If you don’t have proof, you won’t be allowed to tip your rubbish.
Tŷ Pawb
Here are the opening / closing times for Tŷ Pawb:
- Wednesday, December 24 (Christmas Eve) – 2pm close
- Thursday, December 25 (Christmas Day) – closed
- Friday, December 26 (Boxing Day) – closed
- Saturday, December 27 – 11am-4pm
- Sunday, December 28 – closed
- Monday, December 29 – 11am-4pm
- Tuesday, December 30 – 11am-4pm
- Wednesday, December 31 – 11am-2pm
- Thursday, January 1 (New Year’s Day) – closed
- Friday, January 2 – normal opening hours
Libraries
All libraries will close at 1pm on Wednesday, December 24.
Wrexham Library will open from 9am until 1pm on the following dates (reduced opening hours):
- Saturday, December 27
- Monday, December 29
- Tuesday, December 30
- Wednesday, December 31
All libraries will be back to business as usual (full opening hours) from Friday, January 2.
Weather issues
You can report any urgent issues (flooding, storm damage, fallen trees etc) to the council on the following numbers:
- (24hrs) 01978 298989
- Housing repairs for council tenants (24hrs) 01978 298993. You can also email wrexhamemergency@deltawellbeing.org.uk for out of hours only.
Please only phone if it’s urgent – for other issues, please help us by reporting issues online:
Any issues with power-outages can be reported by calling 105 (Powercut 105 is a free service that will put you through to your local network operator for help and support).
Any emergencies with sewage overflowing from drains can be reported to Welsh Water on 0800 085 3968.
Remember that if there’s an immediate threat to life during any adverse weather event, you should always call 999.
