Don't ignore contact tracers

People are being reminded to answer phone-calls from contact tracers and follow the advice they’re given.

Wrexham’s Test, Trace and Protect (TTP) service says a small number of people who ignore calls and advice might be putting others at risk.

Anthony, who works in our TTP team, says:

“Even though restrictions have been eased and the vaccination programme has been a big success, the pandemic isn’t over.

“If you receive a phone-call from a contact tracer, please answer it and follow the guidance you’re given.

“Some people don’t like to answer their phone or decide to ignore our advice, but that’s a really bad idea and they could be putting other people at risk by spreading the virus.

“The majority of people do the right thing and take on board what we say, but we need everyone to do the same.

“Please don’t ignore us. We’re here to help keep Wrexham safe.”

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Wrong end of the stick

In recent weeks, a number of people who’ve tested positive have misunderstood changes to isolation rules, and wrongly thought they didn’t have to isolate because they were vaccinated.

  • If you test positive from a rapid lateral flow test you must isolate straightaway, arrange to get a PCR test and stay isolated unless that PCR test comes back as negative.
  • If you test positive from a PCR test, you must isolate immediately for the required 10 days. One of our TTP team will contact you to ensure you’re given the correct advice and isolation dates.
  • If you’re a ‘contact’ of someone who’s tested positive, you may not need to isolate if you’ve had both vaccinations more than 14 days before contact with the positive case or you’re under 18 and, in both cases, you’re showing no symptoms.
  • It’s important to answer the phone even if you believe you’re exempt from isolation, so we can give you the correct advice and guidance to help to keep you and others safe.

To make sure you don’t get the wrong end of the stick, follow the advice you’re given by your contact tracer – they’ll know the rules and will give you proper guidance.

Still playing a key role

Wrexham’s TTP service has provided guidance to more than 41,911 people since the pandemic began, and – along with vaccination – continues to play a big part in the fight against coronavirus.

Councillor Hugh Jones, Wrexham Council’s Lead Member for Public Protection says:

“I’m very proud of the role played by our contact tracers here in Wrexham. They do an incredible job and it’s important we all follow their advice if we receive a call.

“We’ve seen so many lives damaged or lost during this pandemic, but by following the right guidance, you can help prevent the spread of Covid-19 and protect your friends, family and community.

“Life might feel more normal at the moment, but the virus hasn’t been beaten and contact-tracing still has a key role to play in containing its spread.”

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