The new garden waste collection service kicks in at the end of the month, so if you haven’t already renewed for 2021/22 you’ll need to do it soon to avoid missing out on any collections.
If you need to renew, just pop across to wrexham.gov.uk/gardenwaste and make your way through the very easy-to-follow instructions to pay for the service. It’s by far the quickest and easiest way, and you get to do it at a time that’s convenient for you.
The charge for 2021/22 is frozen at £25 per green bin per year, and the service runs from Monday, August 30, 2021 until Friday, September 2, 2022.
Cllr David A Bithell, Lead Member for Environment and Transport, said: “We’re pleased to have frozen the cost of the service at £25 per green bin per year, which remains less than many other authorities in England and Wales.”
Please pay online where possible
Darren Williams, Chief Officer Environment and Technical, said: “Renewals are open and the best and most convenient way to pay for the service is online at www.wrexham.gov.uk/gardenwaste.”
“If it isn’t possible for you to pay online you can call Streetscene to make a card payment, but you are likely to experience a wait if you do so. We highly recommend paying for the service online where possible.”
UPDATE: Our phone lines remain incredibly busy, so it’s advisable to pay at wrexham.gov.uk/gardenwaste to avoid a very long wait. Paying online is easy, quick and convenient.
New stickers for 2021/22
Residents who renew the service will be issued with a new sticker, which will need to be displayed clearly on your bin lid to ensure collections from August 30. Please allow at least 10 working days to receive your new sticker pack from the date you sign up.
Renewed but haven’t had your new sticker yet?
Don’t worry. Everyone already signed up should receive their sticker pack in August, before the service starts at the end of the month.
If your sticker doesn’t arrive in time for your first collection, please still put your bin out on your collection day as our crews can use the in-cab technology in the recycling wagon to check whether you’ve paid, so that your garden waste can be collected.
You can help us to make sure you get your sticker in time for your first 2021/22 collection by paying for the service in plenty of time.
No cash or cheque payments
Last year, we had a number of customers who attempted to pay for the service by sending cash and cheques to us. We must reiterate that we are unable to accept these payments.
When does the 2020/21 service end?
As you may recall, the service start date was delayed last year due to the coronavirus pandemic and consequently all subscriptions were extended until August 31, 2021.
If you are signed up for this service, but don’t renew for 2021/22 we won’t collect your green bin(s) from August 31.
I don’t want to renew the service – will you remove my garden waste bin?
Any unwanted garden waste bins can be removed on request. You can request removal of a garden waste bin online through our ‘new and replacement bin or boxes’ form.
Once requested it may take a number of weeks for the bin to be collected. In the meantime, make sure your bin remains empty, accessible, but not left out causing an obstruction.
It may be worth keeping hold of your old garden waste bin for now because, if your garden waste bin has been removed and you change your mind in future, there is a charge for a new one.
What can I do with my garden waste if I do not want to pay for the collection service?
You can take your garden waste to one of our household waste recycling centres (free of charge). Alternatively, you could compost garden waste at home.
For more information, please visit www.wrexham.gov.uk/gardenwaste