Freedom Leisure

It’s been over three years since we went into partnership with Freedom Leisure to run our leisure and activity centres.

Since then, we’ve invested more than £2.7million into improving facilities across all of the leisure and activity centres, along with dual use centres at schools throughout the area.

And the great news is – people seem to like the improvements!


A team from the Wales Audit Office (WAO) recently surveyed more than 200 leisure centre users – and they’ve given us and Freedom Leisure a big thumbs up for our hard work and investment.

Just take a look at the infographic below for more details and testimonials from satisfied customers.

Cllr Andrew Atkinson, Lead Member for Youth Services and Anti-Poverty, with responsibility for Leisure, said: “I’m very pleased with the responses gathered by the Wales Audit Office during their recent survey of leisure and activity centre users.

“The large majority of users are pleased with the improvements that we’ve made as a result of recent investment; think it’s easy to find information about the service, and think it’s good value for money.

“It’s also an excellent sign of confidence in the team at Freedom Leisure that for a quarter of users, one of the things which encouraged them to use the centres was the friendly and professional staff.

“There are areas which have been picked up in the survey which we’ll have to improve, including a small number of people raising concerns with the cleanliness.

“Even if that is a small number, we want 100 per cent of centre users to be pleased with the standards across all of our leisure and activity centres, and that is something we’ll work with Freedom Leisure to improve.

“But overall, these results are incredibly encouraging, and are testament to the hard work put in by our team of officers at Wrexham Council, and our amazing partners at Freedom Leisure.”

Andy Harris, area manager for Freedom Leisure, said: “The responses to the WAO survey are very encouraging, and I’d like to thank staff across all of our leisure and activity centres for the work they’ve put in maintaining such a high standard of service since Freedom Leisure took over the running of the centres from Wrexham Council in 2016.

“As a not-for-profit leisure trust our aim is to support more local residents to be more active and we are delighted to see we are having a positive impact on this.”

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