Local tile and bathroom business gives undertaking to Council’s Public Protection Service

Dominic White, director of West Bank Tiles and Bathrooms Limited signed a written undertaking at the request of Trading Standards.

Trading Standards Officers approached Mr White following complaints to the Citizens Advice consumer help line. The complaints were about extended delays in completing work, failure to complete work and concerns regarding the quality of work undertaken, the payment of substantial deposits followed by extensive delay in commencing work, work unfinished, work of poor quality, failure to respond to customers concerns, failure to honour promises given as part of contractual obligations and failure to provide business details to the customer or to provide legally required information to the customer before entering into a contract.

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At a meeting with Trading Standards Officers from the Council’s Public Protection Service Mr White signed a written undertaking in which he committed to complying with relevant consumer protection laws for all new work undertaken and to resolving all outstanding issues with existing customers within an agreed time.

Trading Standards will continue to monitor trading activity. Any evidence received that the business is in breach of the undertaking is likely to lead to legal action in the County Court to secure a court order against the business.

Trading Standard’s and Licensing Lead, Roger Mapleson said, “This action is about protecting consumers and achieving a level playing field for businesses so that all are meeting their legal obligations to customers. If any consumer has cause for complaint about this or any other business they may contact Citizens Advice Consumer Service on 0808 223 1133 where they will be offered advice and details of the complaint will be passed to Trading Standards.”