We’ve said it before – carers do a lot of hard work, much of which goes unrecognised.

And we want to do what we can to support them.

You might have heard about some upcoming changes to the support service we provide for carers in Wrexham.


We’re starting a new carers’ Information, advice, support and respite service.

We’ve switched from former providers, Wrexham Carers Service, Hafal and Crossroads, to NEWCIS (North East Wales Carers Information Service).

There won’t be any big changes – and carers can still expect the same high standard of service that they received from Wrexham Carers Service, Hafal and Crossroads.

And all registered carers have been written to by their current provider to let them know what’s happening – we don’t want anyone to be left in the dark.

Who are NEWCIS?

NEWCIS provided the carers information service in Wrexham until 2011

They have a strong track record of providing support for carers with our neighbours in Flintshire and Denbighshire – and we look forward to working with them again.

I’m a carer – what do I need to do?

If you’re registered with Wrexham Carers Service, Hafal and/or Crossroads, NEWCIS will make contact with you over the next few months – if you’re okay with sharing your details with them.

If you receive carers respite from Crossroads, NEWCIS will discuss your respite break options and support needs, and will work with you to ensure that your assessed needs continue to be met under the new service.

If you have been receiving a service from Wrexham Carers Service and/or Hafal and you agree to share your details with NEWCIS, they will ensure that you receive their newsletter which will give you further details of what you might need to know.

If you’ve not yet signed up as a carer, visit www.newcis.org.uk.

“Confident standard of service will stay high”

Cllr Joan Lowe, Lead Member for Health and Adult Social Care for Wrexham Council, said: “I’m confident that the standard of service sustained under former providers will continue under the new arrangements with NEWCIS.

“The hard work carried out by carers is very important, so we want to be absolutely sure that they’re getting the support they need.”

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