Text scam warning

Have you received a text message telling you that you’ve paid too much Council Tax?

We’re afraid to say they’re not genuine.

We know anything telling you that you might have paid too much Council Tax might seem very attractive, and it can be very tempting to follow such messages up and see where they lead.


We’ve recently heard from a member of the public, letting us know that they were sent a text message telling them that their account was in credit – and to click a link within the message to claim it back.

Luckily, they knew better than to click on the link and got in touch with us.

But if they had clicked the link, there’s no doubt it would have taken them to a page asking them for their bank details – which would have gone straight to the scammers behind the scheme.

Simply put – we don’t send text messages out to residents about their Council Tax.

So you can be assured that any text message telling you you’ve paid too much in Council Tax is dodgy.

As with any scam, bear in mind some simple rules –

Don’t click on any links, never give any details – such as passwords or bank account numbers – and remember that you’re within your rights to ignore any suspicious messages.

But what if I think I am in credit?

If you think you might be in credit on your Council Tax account, there’s a very simple way to find out.

Just call up our finance helpline on 01978 298992 or e-mail counciltax@wrexham.gov.uk. They’ll be very happy to check your account and give you any help you need.

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