Wrexham Council has been announced as winner of the Operational Excellence category at the Granicus annual Digital Government Awards.
The annual awards recognise public sector organisations and teams delivering measurable improvements in citizen engagement, service delivery and transparency.
Granicus Forms & Workflow has been integrated with the national Blue Badge System, which has revolutionised the application process for disabled parking permits, thereby reducing the processing time from 18 working days to just 7.
Staff will now benefit from cleaner data, real-time case visibility and automated task handling, while customers experience a faster, clearer, and more transparent service.
Rob Griffiths, Digital Services Team Leader at Wrexham Council, said: “Prior to the project, we faced several challenges – including the time it takes to process applications.”
“So, our Digital and Customer Services team worked with Granicus to develop an in-house Blue Badge solution that hugely speeds up the process – benefitting both staff and customers.”
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The overhaul has eliminated backlogs, reduced complaints, and improved accuracy and consistency, and Wrexham Council has now been recognised as one of the most efficient Blue Badge authorities in Wales.
Councillor Beverley-Parry Jones, Lead Member for Corporate Services said “This is a prestigious award, and I congratulate our teams on the work they have done to improve services for residents. By embracing digital innovation, we’ve been able to make the Blue Badge process faster, more efficient, and more transparent. Most importantly, it’s making a real difference to people who rely on this service every day.”
