Great news as Wrexham Family Information Service achieves Quality Award

It’s been an excellent start to 2021 for Wrexham Family Information Service (WFIS) as it recently found out it’s achieved the Families First Quality Award for Family Information Services.

Two virtual assessment days took place in November and December last year, where the assessor shadowed staff, spoke with families who have used the service, and partner organisations and services.

WFIS also submitted a comprehensive portfolio of evidence as part of the process, and staff were delighted to receive the good news in January.

Get the latest COVID-19 vaccination information

“Really passionate about their work”

Cllr Andrew Atkinson, Lead Member for Children’s Services, said: “This is an incredibly well-deserved reward for all the excellent work Wrexham Family Information Services does across the county borough. The staff are really passionate about their work and genuinely care about the services they provide, so I’d like to say ‘well done’ to all of them. Everyone involved with WFIS can be incredibly proud of their achievement.”

Inclusive approach was evident

The assessor’s report particularly noted the skills, knowledge and expertise of the staff. An extract from the report reads: ‘A strengths-based, inclusive approach was evident in the way that staff engaged with service users and communicated respect, actively listening to them to explore and confirm their current situation and needs, and using a non-judgemental approach.

‘Information was provided without bias, and service users were actively involved in the decision-making process when exploring options and agreeing and reviewing the next steps. The team’s understanding of referral options is extensive.’

About WFIS

Wrexham Family Information Service (WFIS) provides expert information, advice and guidance to families with children aged 0-19 living in Wrexham county borough, as well as expectant parents, to support with wellbeing and family life. WFIS is part funded by Families First.

Comments from parents

Parent 1 said: “Brilliant. They know who to contact. They follow up and call and text. We have had grants to help with the school uniform. WFIS saved us worry.”

Parent 2 said: “I got support for half-term care while I am at work. My boys can now play via Family Friends. An Occupational Therapist is being found for us. WFIS has changed our lives.”

Contact WFIS

You can contact Wrexham Family Information Service by calling 01978 292094, or you can email

WFIS are also on social media (see links below):

WFIS Facebook

WFIS Twitter

😷 Get the facts…read the latest NHS Wales Covid-19 vaccination info 👈