Cold Callers

We’ve recently had a number of enquiries from our housing tenants concerned about males going from door offering “Housing Disrepair Services.”

They claim that they can ensure housing repairs are done quicker than the Council are able to offer.

They then gain access to properties and take images which are then forwarded to a claims solicitor.

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It is believed that tenants are coerced in to allowing the individuals into the property so images can be taken along with important personal information.

The tenant is required to sign documentation but this documentation is removed by the males so it is unknown what the tenant has signed up to and the financial risks they may face.

Trading Standards strongly recommend that consumers DO NOT deal with cold callers on the doorstep or on the telephone regardless of what product or service they are offering.

Do not give any of your personal information to cold callers and remember if something seems too good to be true it probably is. If in doubt keep them out.

If you require any advice regarding this matter or any other consumer matter please contact Citizens Advice Consumer Service on 08082 231133.

If you have any concerns about your property please call your local estate office or the housing repairs team on 01978 298993 in the first instance to find out why a repair is taking so long to be carried out.

If you’re still not happy then you are advised to contact a solicitor.

If you are currently waiting for a repair to be carried out our housing repairs team will be writing to you to ask you to make contact to make an appointment, please ensure you make contact so they can make an the necessary arrangements.

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