Following a tender process, Wrexham County Borough Council will be working with a new Telecare provider from 1st December 2018.
Delta Wellbeing have been awarded the contract to provide 24/7 monitoring of all emergency alarm monitoring and out of hours services for the Wrexham area; this includes all telecare equipment.
Delta Wellbeing Ltd are based in Llanelli, Carmarthenshire, and currently support around 30,000 people across Wales. Staff in the organisation have been monitoring telecare alarms for over 20 years so have significant experience in dealing with requests for support. All their staff are qualified in providing information, advice and assistance service in line with Welsh Health and Social Care legislation and are able to offer a fully bilingual service to the residents of Wrexham. There will be no change to the current levels of service being provided.
If you would like more information on the organisation, please visit their website www.deltawellbeing.org.uk .
Letters will be sent to everyone in Wrexham with a Telecare package over the coming weeks, with a follow up call from a wellbeing advisor from Delta to discuss how they will be moving the alarm from Sanctuary 365 to Delta Wellbeing.
Some connections have already been transferred over, so from now until December 1st there will be two telecare providers working in Wrexham until all are transferred. The Out of Hours service will be transferred during the week commencing 26th November and Delta will be working closely with each department’s key contact to facilitate this.
Please note that there will be no change to the current Telecare service or Emergencies Out of Hours numbers as published on the Council website.
If you have any queries, please contact Delta on 0300 333 2222 anytime of day or night, or Wrexham Adult Social Care Contracts Team on 01978 298543 / firstname.lastname@example.org Mon-Fri 9am – 5pm.
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