We want your opinions to help us develop our online services, and you have until the end this month to let us know your thoughts by taking part in our consultation.
Our Customer Access Engagement Strategy consultation is currently open and we want to hear your views so we can shape our services moving forwards. This consultation has been extended until April 30, 2024.
What are we looking to find out?
We’re going to be updating our range of digital initiatives, looking to incorporate the developments that have happened in online services, especially in response to the pandemic.
As part of this work we’re keen to find out:
- To what extent people use our online services
- Things that might stop people from accessing council services online
- Things that would encourage people to access more services online
- Ways our online services could be improved
- Any support people need to help them get online
- Opinions on the range of contact methods available
Cllr Beverley Parry-Jones, Lead Member for Corporate Services, said: “We want to get as many opinions as we can so we can continue to develop the many council services we provide online, and to help us support our digitally excluded residents. The Customer Access Engagement Strategy consultation is live until April 30 and it takes around 10-15 minutes to complete, so please take part if you can.”
You can take part in the consultation online on Your Voice. Or if you prefer, a paper copy of the consultation can be printed on request at Contact Wrexham or at your local housing estate office.
