Contact Tracing Team

Flintshire County Council, as the lead employer for the new North Wales Contact Tracing Service, is currently recruiting for tracing teams to be aligned to each of the six North Wales councils.

These crucial roles have been developed as part of Public Health Wales’ Test, Trace and Protect (TTP) programme and will allow you to further play your part in defeating the pandemic.

You will be aligned to one of the six North Wales local authorities, and required to deal with cases from across North Wales in the event of an outbreak or surge. Welsh language skills are essential for those working with colleagues in Ynys Mon and Gwynedd.

Key features and responsibilities of the roles include:

  • Undertaking the initial interview of COVID-19 positive cases and/or contacts by phone
  • Identifying and following up with contacts and providing public health advice (where appropriate)
  • Ensure the timely and accurate recording of information from those interviews using systems provided

We are looking for people who are:

  • Enthusiastic, positive and have an approachable manner
  • Passionate about exceeding customers’ expectations and delivering an outstanding customer experience
  • Great communicators, both written and verbal
  • Able to multi-task, prioritise, and manage time effectively
  • Due to the homeworking and online nature of these roles, you must be proficient in the use of Microsoft products, electronic systems and databases. If successful, you will be provided with appropriate equipment, training, on-boarding and induction materials.

The roles will be as Business Support Supervisors (£34,788 to £37,849) Contact Tracers (£22,911 to £25,295) and Contact Advisers (£18,795 to £19,953)

Hours are flexible including Evening and Weekends. You have the choice of either a fixed term contract to 31 March 2021 or flexible ad-hoc shifts, on a 7 day per week rota, which operates between the hours of 8am and 8pm. You must be able to commit to at least 12 hours a week for a minimum 12 week period.

Think you could undertake one of these important roles? Then take a look at the details here:

By being part of the Contact Tracing Team you’re playing your part

Cllr Hugh Jones, Lead Member for Communities, Partnerships, Public Protection and Community Safety, said: “These are extremely important roles and crucial to the continued success of the TTP programme. By becoming a part of the Contact Tracing Team team you will be playing your part in ensuring that the virus is controlled in our communities and people are protected from the possible consequences of this dreadful virus as we gradually get used to life after lockdown.”

Overview of Test, Trace, Protect

The Welsh Government has introduced Test, Trace, Protect to limit the spread of infection, trace the virus and protect our communities.

Contact tracing is a tried and tested method of controlling the spread of infectious diseases. The aim is to protect the health of the public.  This is not about enforcement or surveillance.

As lockdown restrictions are gradually relaxed, we will all need to take steps to protect ourselves.

It works by:

  • Testing those who have symptoms, while they, and their households, self-isolate.
  • If the test result is positive, tracing people who have been in contact with the tested person, asking them to self-isolate.
  • Protecting the community, especially the most vulnerable.
  • If tests are negative and symptoms are not due to coronavirus, the person tested and their households can return to their usual routines.