Wrexham Council’s Housing Department are aiming to future proof the service they provide by offering more digital communication to those who prefer a digital method. Preferred method of correspondence can vary from person to person, so it is important that the Housing Department identify those who are comfortable online, and would prefer communication this way.
The aim of moving more correspondence digital allows an efficient timely service, and by increasing the use of electronic communication will allow the council to reduce postal costs, printing costs and allow contract holders to receive information more timely.
The housing department have a number of ways that you can contact them online, and have recently launched their online repairs form and housing application form.
The results from the forms prove that our contract holders are actively using the online services in order to report problems or apply for housing.
In January alone the Housing Department received over 1000 reports via the digital repairs form.
Everyone has different digital skills, and some are more advanced than others which is why they understand that it is important to be available to support via estate offices and allocation teams when using digital services.
The housing department already communicate with their contract holders digitally in various ways. This includes news being shared via social media and a ‘tenants news’ email service.
The use of tenant’s news allows contract holders to subscribe to receive direct email news that is specific to housing.
Are you a council contract holder and want to sign up to the ‘tenants news’ service? You can sign up easily here
Your preferred method of communication
As Wrexham’s Housing Department move towards more digital correspondence, this will be specific to your own personal preference. If you are a Council Contract Holder (council tenant) and would like to state your preferred method of communication for the future, please fill in this short form
Councillor David A Bithell Lead Member for Housing and Climate Change said, “We want to target those who are comfortable online to use our online services in order to provide an efficient and timely service.
“We offer assistance via our housing and allocations offices to those who may need support to access our digital services, if they choose to. Non digital methods will still be available, for those who state their preference of letter or phone call.”
