As more and more of you choose to do business with us online, we’ve seen a drop in phone-calls after 5pm.

So we’ve revised our telephone opening hours for certain numbers.

From September the new hours for the numbers below will be 8.30am-5pm.

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Numbers affected are:

292066 – Social care services for adults and older people

298990 – Business rates and licensing

298991 – School admissions, term dates, free school meals, school transport

298992 – Council tax account queries, council tax support, payments, benefits

298994 – Planning permission, advice and guidance

298996 – Blue badges, bus passes

298989 – Waste collection, street cleanliness, street lighting

298997 – More services including births, deaths and marriages, voting, job vacancies.

For those with hearing loss and/or speech impairment who wish to use Text Relay service, please put 18001 before the number you want.

You can still contact the council for urgent enquiries on 01978 292055 from 5pm.

The Housing Repairs number 208993 will continue to operate 8.30am-5.30pm.

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