Cold Callers

We’ve recently been made aware of a company operating in the area  “Home Rescue UK” asking tenants to get in touch if they have any repair issues such as damp and mould, leaks or plaster damage.

If they operate like other companies they’ll offer a free property survey and will ensure repairs are carried out and will use a legal company to get compensation for you.

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In order to complete this survey they’ll have to access your house to take images which are then forwarded to a claims solicitor. They may also take other personal information from you and ask you to sign documents which they then take away.

Trading Standards strongly recommend that consumers DO NOT deal with cold callers on the doorstep or on the telephone regardless of what product or service they are offering.

Do not give any of your personal information to cold callers and remember if something seems too good to be true it probably is. If in doubt keep them out.

If you require any advice regarding this matter or any other consumer matter please contact Citizens Advice Consumer Service on 08082 231133.

If you have any concerns about your property please call your local estate office or the housing repairs team on 01978 298993 in the first instance to find out why a repair is taking so long to be carried out.

If you’re still not happy then you are advised to contact a solicitor.

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