It is a legal requirement, in most circumstances, for travel operators to have measures in place to protect their customers’ interests.

In particular, customers’ money in the form of deposits etc. must be protected in case of insolvency, and there must be measures in place to ensure customers can get home in the event that the operator goes out of business whilst they are away. It is also a legal requirement to produce evidence that such measures are in place when requested.

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Residents are advised that if they are considering booking a package holiday of any kind they should seek to assure themselves that the legally required-protection against the travel company going out of business are in place. If travellers are not provided with this information as part of the booking process, they should ask for confirmation before confirming a booking.

Holidaymakers can secure additional protection by paying all or part of the cost of their holiday with a credit card. If problems arise as a result of the travel operator going out of business claims can be pursued against the credit card company. This advice only applies to credit cards, not debit card payment.

For further advice about holidays or any other consumer matters, contact Citizens Advice on 03454 040506 (Welsh language service 03454 040505)

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