Between November 2025 and January 2026, Wrexham Council’s reporting and payments website for residents – MyAccount – will receive a security update.
The homepage of MyAccount will also change meaning that, when you are logged in, you’ll be able to see your current and next bin collection.
As part of the security update, we are enforcing an upgraded password policy, with stronger security requirements as recommended by the National Institute of Standards and Technology (NIST) and the National Cybersecurity Centre (NCSC).
To facilitate this change, a one-time password change will be required, and when activated you will be prompted to change your password for MyAccount. This may seem inconvenient, but you will only have to do it once and it will ensure a significant security improvement.
New passwords will need to be between 8 and 128 characters.
It will also need to include at least:
- 1 lowercase character
- 1 uppercase character
- 1 digit (0-9), and
- one or more of the following symbols: @ # $ % ^ & * – _ + = [ ] { } | \ : ‘ , ? / ` ~ ” ( ) ; .
If your existing password already meets these standards, you can re-use it when prompted to change your password.
Cllr Beverley Parry-Jones, lead member for corporate and customer, said: “We regularly read about online security issues, so I am pleased to see this update to the council’s payment and reporting software. I would urge all residents with an account to log on and change their password to meet the new requirements – this one-off, simple action means that your information will be more secure.”
If you have any questions, you can contact the MyAccount support team.
