Someone watching Netflix at home

Wrexham Trading Standards has been made aware of scam emails, claiming to be from Netflix, asking people to update their current billing information.

The email, which uses the Netflix logo, states “Unfortunately, we are unable to approve your payment for your next subscription cycle”, and you are then asked to update your payment information by pressing the button below.

Don’t do this – it’s a scam!

Please be aware that this is a scam and don’t click on any links within the email.

This is the latest in a number of scam emails that are doing the rounds. We recently told you about the DVLA scam email that has also been reported to Wrexham Trading Standards.

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“Don’t get caught out”

Cllr Hugh Jones, Lead Member for Communities, Partnerships, Public Protection and Community Safety, said: “Please don’t get caught out, and be extra cautious about giving out any personal information. Always take the time you need to identify whether something could be a scam first. If still you’re not sure, get in touch with the brand or company directly.”

Some advice

It’s really important to follow these three steps when deciding whether it’s safe to part with your money or personal information:

STOP – Taking a moment to stop and think before parting with your money or information could keep you safe.

CHALLENGE – Could it be fake? It’s OK to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.

PROTECT – Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.

How to deal with suspicious emails

The National Cyber Security Centre (NCSC) created the Suspicious Email Reporting Service which makes it easy for people to forward suspicious emails to them.

The NCSC will then analyse the suspect email and any websites it links to.

If you have received an email which you’re not quite sure about, you can forward it to the Suspicious Email Reporting Service by emailing

Report a cyber crime

If you think you may have been the victim of fraud or cyber-crime, you should report this to Action Fraud via their website or by calling 0300 123 2040.

Action Fraud is the UK’s National Fraud and Cyber Crime Reporting Centre.

General scam advice

Consumer advice can be obtained from the Citizens Advice Consumer Service. They can be contacted on 0808 223 1144 (Welsh) or 0808 223 1133 (English).

Stay safe and please stay scam aware.

Beware of DVLA email scam asking you to update details

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